Frequently asked
questions

Tickets with a reservation are valid for the selected departure date and time stated on the ticket and also guarantee a place on board. Reservations are available on all local catamaran lines and on the following ferry lines:

• Valbiska – Lopar
• Zadar (Gaženica) – Rivanj – Sestrunj – Zverinac – Molat – Ist
• Zadar (Gaženica) – Ist – Olib – Silba – Premuda – Mali Lošinj
• Zadar (Gaženica) – Brbinj (Dugi otok)
• Zadar (Gaženica) – Bršanj – Rava – Mala Rava
• Šibenik – Zlarin – Obonjan – Kaprije – Žirje
• Split – Vis
• Trogir (Soline) – Drvenik Mali – Drvenik Veli
• Split – Stari Grad (Hvar)
• Split – Rogač (Šolta)
• Split – Vela Luka (Korčula) – Ubli (Lastovo)
• Sumartin (Brač) – Makarska
• Dubrovnik – Koločep – Lopud – Suđurađ (Šipan)

On all other lines, tickets are issued without a reservation. For non-reservation lines, the selected departure time during purchase is not binding and will not be shown on the ticket. The ticket may be used for any departure on the selected route on the date printed on the ticket and on any earlier date, subject to vessel capacity availability.

After the above-mentioned deadlines, the ticket is no longer valid and cannot be used or refunded.

For bicycles carried on a rooftop, there is no extra charge. Anyway, be so kind to report the additional height while purchasing the ticket due to space availability. For bicycles carried on a hatchback, a max length (vehicle + hatchback) must be reported. In case the total length does exceed 5 m, a ticket for a personal vehicle over 5 m length should be bought.

No boarding is guaranteed for incorrectly declared vehicles.

The transport of vehicles is possible on ferry service lines only, while ship and high-speed service lines are for foot passengers only.

There is no need of printing the ticket out. You can just show it on your mobile device, but make sure you prepare it before boarding.

Prepare your vehicle registration certificate, whether buying the ticket electronically or at the agency, as entering of certain data is mandatory.

You can check our schedules, prices and additional information online here on Jadrolinija website. We can guarantee only for the information published on our website. The website can be used for searching your best travel options and prices. Feel free to do so as you will be charged only after you enter your payment details.

In that case, just enter the word RENTAL in the license plate field.

Transport of foldable scooters is allowed and free of charge, while bicycles are not permitted on our catamarans. Transport of e-scooters, e-bikes, and detachable lithium batteries without fireproof safety bags is strictly prohibited.

If the legth of the load does not exceede the legth of the vehicle, no additional fee is required. If the length of the load exceedes the lenght of the vehicle, the price for every exceeded meter is the same as the price per tonne.

In case the agency is closed, you can exceptionally buy your ticket on board. However, we recommend you buy tickets via mJadrolinija app or here at our website.

The transport of small pets is free of charge. These animals may be transported only if they do not pose a danger or disturbance to passengers or the vessel. Pet owners or accompanying persons assume full responsibility for their pets during the journey and must take care of their needs (food, water, hygiene, and other requirements). They are also liable for any damage caused to passengers, crew, or the vessel.

Dogs on board must wear a muzzle (except assistance dogs) and be kept on a leash. Small pets are allowed in passenger salons only if transported in a carrier bag with maximum dimensions of 45 x 35 x 25 cm, with a waterproof bottom. The total weight of the carrier with the pet must not exceed 8 kg. The carrier must be kept under the seat or on the passenger’s lap, and each passenger is allowed to carry only one pet carrier.

Transport of larger pets (over 8 kg) is free of charge on ferries and ships, but they must remain on the open deck. On catamarans, transport is possible in designated boxes on the open deck, subject to a fee according to the official price list and with a mandatory reservation.

Tickets for transporting pets in boxes can be purchased at our sales points. Passengers purchasing tickets via online sales channels are kindly requested to contact our sales offices by email to reserve a space and receive an offer.

A child under age of 12 is not allowed to travel unaccompanied on local service lines. You can buy the ticket for the child only when buying an adult one.

For group travel on local line services, only discounts provided by the Act on Privileges in Domestic Passenger Transport for group travel of pupils and students can be used.

Reservations for foot passengers are possible on all the ship and high-speed service lines, whilst the reservation for vehicles is possible on the following ferry lines: 

• Valbiska - Lopar
• Zadar (Gaženica) – Rivanj – Sestrunj – Zverinac – Molat – Ist
• Zadar (Gaženica) - Ist - Olib - Silba- Premuda - Mali Lošinj
• Zadar (Gaženica) - Brbinj (Dugi otok)
• Zadar (Gaženica) - Bršanj - Rava - Mala Rava
• Šibenik - Zlarin - Obonjan - Kaprije - Žirje
• Split - Vis
• Trogir (Soline) - Drvenik Mali - Drvenik Veli
• Split - Stari Grad (Hvar)
• Split - Rogač (Šolta)
• Split - Vela Luka (Korčula) - Ubli (Lastovo) 
• Sumartin (Brač) – Makarska  
• Reservations for foot passengers are also possible on the passenger ship line:
  
• Dubrovnik - Koločep - Lopud - Suđurađ (Šipan)

Please check sailing schedule at link.

We recommend you buy the ticket in advance in order to ensure your departure at the desired time and to be at the port at least 45 minutes prior departure. Arriving at the port, the port staff will ensure you a smooth boarding in accordance with the ticket or reservation. For service lines where reservations are not possible, boarding is based on arrival order and your ticket is valid only for one voyage of the selected line until the departure date indicated on the ticket. On these line we don't guarantee boarding at a desired departure time. Therefore, we recommend you to be at the port up to 1-2 hours prior the desired departure time (for certain service lines in the high peak season period even earlier). Make sure to inform yourself regularly.

No changes on local line tickets are possible. We can only cancel them and do a refund to your credit card you minus 10% cancellation fee. You can send your refund request with the tickets attached at booking@jadrolinija.hr. A refund can be requested only for a valid transport ticket directly at the Jadrolinija agencies. In case you wish to travel on service lines with no reservation required before the date of travel indicated, no changes are necessary - your ticket is going to be valid until that date indicated on the ticket.

For local routes, tickets may only be cancelled within their validity period, i.e. until the departure time indicated on the ticket for routes with reservations, and for routes without reservations until the last vessel departure within the ticket validity period. The cancellation fee amounts to 10% of the ticket price.

For international routes, the cancellation fee depends on the time of reservation cancellation.

You can cancel your tickets directly at our agencies or by sending an email to: booking@jadrolinija.hr requesting ticket cancellation.

In addition, if you purchased the ticket online using a registered account, you can also cancel it through the website or mobile application within your user profile.

There is no need for changing the vehicle details and license plate number on tickets for local service lines, as far as the vehicle category and price correspond to the previously entered one. If traveling on service lines with no reservation required with a larger vehicle then previously indicated, a surcharge must be paid directly at the embarkation port. On service lines with reservation the ticket replacement with surcharge is possible only if there is enough free capacity on board. Therefore, in high peak season period we do recommend the ticket cancellation according our General Terms and purchasing of a new one.

Tickets can only be cancelled within their validity period, i.e. until the departure time stated on the ticket for lines with reservations, and for lines without reservations until the last vessel departure within the ticket validity period.

The cancellation fee is 10% of the ticket price.

You can cancel your ticket directly at our agencies or by sending an e-mail request to booking@jadrolinija.hr.

If the ticket was purchased through a registered user profile, it can also be cancelled online via the Jadrolinija mobile app or website within your user profile under the “My Tickets” section.

Please make sure to pay attention to our working hours so that your ticket can be cancelled on time.

Unfortunately, your transaction failed. There was a pre-authorization which will be cancelled, as soon as possible. Please, try again. If you still have a problem, change your browsers, credit card, or try with another device. If your purchase is still unsuccessful, you will, unfortunately, need to purchase the tickets directly at our points of sale.

Please, be patient as we receive hundreds of refund requests on daily basis. Do not worry, your refund request has been approved and it will be processed as soon as possible. Thank you for understanding.

In case of a lost ticket, the passenger is not entitled to any compensation, nor can get a duplicate of the ticket.

Please, be so kind to send your complaint in writing at vasemisljenje@jadrolinija.hr.

You can check the Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004 Text with EEA relevance here.

Policy pn Passenger Baggage and Cargo Transport

 Yes, but you must specify that your vehicle is electric when purchasing your ticket.

When purchasing tickets for international routes online, you will receive a purchase confirmation, while the actual ticket is issued during check-in.

You can collect your ticket at the sales point in the departure port, no earlier than 2 hours before departure. For check-in, please present the purchase confirmation sent to your email address.

Due to the nature of maritime travel, internet access is limited to coastal areas.

Group reservations can be made by sending a request to booking@jadrolinija.hr.

On international routes, children can travel alone from the age of 13.

Live animals are not allowed on board, except for pets (dogs, cats, and birds). Owners must provide valid vaccination certificates and any required travel documents.

• Dogs must wear a muzzle (except service dogs).

• Pets are not allowed inside indoor passenger areas (restaurants, lounges, restrooms, or airline-style seating).

• Pets are allowed in cabins.

• Service dogs are permitted in all passenger areas.

Yes, bicycles are allowed according to the current price list.

 Meals can be prepaid when purchasing a boarding pass (per published fare) or ordered and paid for onboard at the ferry’s menu price. For group meals, please contact the sales department: booking@jadrolinija.hr

Payments can be made in cash or by MAESTRO, MASTERCARD, DINERS, and VISA cards.

Passengers must comply with legal regulations of the departure and destination countries. You must present valid travel documents when requested by authorities or the agency. If boarding or disembarking is denied due to invalid documents, no compensation or refund is provided. All vehicles must have original documents, and rental cars must have an original rental agreement.

Tickets for international travel can be changed up to one day before the scheduled departure.

Note: If the price of the modified ticket is lower than the original, the price difference is non-refundable. If the new price is higher, you must pay the difference.

No, passengers are not allowed to enter the garage during the journey for safety reasons. Please take all necessary items from your vehicle before departure.

Please send an inquiry to booking@jadrolinija.hr.

No need to worry—if the selected services and ticket price remain the same, your details can be updated during check-in (2 hours before departure) or by emailing booking@jadrolinija.hr.

Complaints regarding payment and ticket content are accepted only at the time of purchase. Please check your ticket details, change, and receipt immediately.

If your ticket was purchased through a travel agent, please contact them directly for modifications or cancellations.

 Check-in opens 2 hours before the scheduled departure time. The agency’s address and contact details are listed on your payment confirmation.

 Prepare your vehicle registration certificate and personal identification documents, as verification is mandatory before a boarding pass is issued.

 If the passenger cancels the ticket on time, they are entitled to a partial refund:

• 22+ days before departure → 10% cancellation fee
• 8–21 days before departure → 20% cancellation fee
• 1–7 days before departure → 30% cancellation fee
• On the day of departure → No refund (100% cancellation fee applies)

 In accordance with cancellation policies, you can cancel your ticket in person at the departure port agency or by sending an email request to booking@jadrolinija.hr, or to the agent through whom the ticket was purchased.