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Personal data protection policy

Jadrolinija recognises the importance of protecting your personal data, and takes all necessary technical and organisational measures in accordance with best practices and the obligations ensuing from the Personal Data Protection Act, General Data Protection Regulations, Act on Implementation of the General Data Protection Regulations, and the Electronic Communications Act. All personal data submitted by site visitors, services users or business partners, or those data that are automatically recorded, are used exclusively in accordance with the regulations of the Republic of Croatia, or in accordance with voluntary statements for the provision of personal data that are adapted for the type of business relations for which your personal data are collected.

The Jadrolinija website, where confidential data are exchanged, is protected using the SSL security protocol. SSL protected coding is a data protection technology that enables the safe exchange of data between your browser and the Jadrolinija website.

The Jadrolinija website contains links to other websites that are not under the ownership of Jadrolinija. Such websites contain their own privacy statements, and Jadrolinija takes no responsibility for the content of such sites.

What are personal data:

The GDPR Regulation of the European Union gives a broad definition of personal data, including: name, surname, OIB personal identification number, address, telephone number, e-mail address, credit card number, financial data, online service accounts, etc. Accordingly, personal data are all data that pertain to an individual whose identity has been confirmed or which can be confirmed, i.e. all that can be directly and indirectly associated with a natural person.

Your personal data that you have voluntarily provided on our website will be collected and processed exclusively for the purpose for which such data was delivered (e.g. for the sale of travel tickets), and are used exclusively for our own purposes and are not forwarded to third parties, with the exception of Hrvatski Telekom d.d., Roberta Frangeša Mihanovića 9, 10110 Zagreb, for the purpose of payment via the T PayWay, and at the request of the authorities.

Rights of the person providing their personal data:

The legal provisions on the protection of data privacy give you the following rights:

  • right to access information about your personal data that we have stored;
  • right to request corrections, supplements or deletion of personal data if the personal data are incomplete, inaccurate or outdated, or if their processing is not in accordance with the regulations;
  • right to restrict the processing of your personal data;
  • right to complaint regarding the processing of data for reasons of your own legitimate interest, public interest or profiling, unless we can prove that there is a convincing and justifiable reason that surpasses your interests, rights or freedoms, or if such processing is conducted for the purpose of confirming, applying or defending legal requirements;
  • right to transfer of data;
  • right to submission of complaints to the Agency for Personal Data Protection if you believe that your rights guaranteed under the personal data protection regulations have been violated;
  • right to withdraw your consent for the processing of personal data for marketing and direct promotion purposes;
  • right at any time with future effect to retract your consent pertaining to the collection, processing and use of your personal data. 

Persons whose personal data are processed have the right to know whether their personal data are processed, and which data are processed, have the right to view the data and the right to know who is using their personal data.

Therefore, we are required to ensure your legal rights in the following manner:

Obligation to ensure the rights of persons and the protection of their rights:

  • we are obliged to deliver confirmation of whether your personal data are being processed,
  • we are obliged to give notification of the data being processed and the source of the data,
  • we are required to enable insight into the records on collections of personal data and of the personal data contained in those collections and their rerecording,
  • we are obliged to deliver excerpts, confirmations or printouts of personal data contained in the collection of personal data, to deliver the printouts of data given for use,
  • we are obliged to give notification of the automation logic of the data processing.

The deadline for the execution of our legal requirements is 30 days from the date of submission of the person’s request.

If the personal data that we process are incomplete, inaccurate or outdated, we are obliged to complete, correct or update them, either at the request of the person, or by virtue of office, and are obliged to inform you thereof within 30 days.

Period in which the data will be stored:

Your personal data will be kept for only as long as needed in order to execute the contractual or legal obligation or legitimate interest, except in cases where the processing of personal data is based on consent, in which case the personal data are kept for the time period as listed in the given consent.

All requests pertaining to your rights may be submitted in writing to the Personal data processing manager:

 a) at the address Riva 16, 51000 Rijeka, specifying: "for the Personal data processing manager "
 b) at the e-mail address:
 Personal data processing manager: Ana Klarić, LLB



Call centar - 072 30 33 37
Call price from fixed network is 0,03 EUR/min (0,23 HRK/min).



Riva 16, 51 000 Rijeka
tel: +385 51 666 111
fax: +385 51 213 116


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