General Terms for International Lines
Timetable is subject to changes without advance notification. Jadrolinija as shipowner reserves the right to withdraw or amend any sailing deemed necessary due act of God , technical or any other reason. Shipowner will take no responsibility for any consequences resulting from the possible delay of any ferry.
Passengers should hold valid documents or visas (if necessary). On International lines for all vehicles (including rent-a-car) original documents are required. For all vehicles original documents are required. Rental vehicles need to present original rental agreement as well as original or copy of the registration certificate
Embarkation starts 2-3 hours prior departure of the ferry from the starting port or immediately upon arrival and disembarkation of passengers and vehicles in others. International line ticket holders should report to the port agent at least 2 hours prior to departure, otherwise Shipowner reserves the right to dispose of the booked accommodation without refund to the passenger.
When purchasing the round trip ticket, a 20% discount is approved on the return portion of the ticket. This discount does not apply in case of special offers.
Infants up to 3 years of age are entitled to a 100% discount only when not using a separate berth or reclining seat. Children from 3 up to 12 years of age are entitled to a 75% discount.
Children up to 12 years of age are not allowed to travel on their own by ferry. They should be accompanied by an adult person instead.
Discounts are not cumulative and do not refer to meals or taxes.
Group rates and conditions (minimum of 15 passengers) – upon request
Cancellation of a voyage or its portion should be done prior to departure. A refund for an unused ticket or an unused portion of the voyage will be done by the agency that issued the ticket, provided that the date of cancellation is duly confirmed in writing by an authorised office (travel agency or port agent). For cancelled tickets, you shall be refunded the cost of your trip less the following charges:
|1. Prior to Departure ||Charge |
| Up to 22 days ||10% |
| 8 - 21 days ||20% |
| 1 - 7 days ||30% |
| On the day of departure ||100% |
2. Fares paid for meals are refundable without any charges.
3. Should the passenger quit the voyage in any of the ports on the route, or in case of a non-cancelled reservation or NO SHOW, a 100% charge is applied.
Claims are accepted at the latest 15 days after the end of the trip.
One change of the date of the voyage is allowed free of charge, except for commercial vehicles on the day of departure.
Shipowner is not responsible for any possible damage on unaccompanied vehicles, caused during embarkation/disembarkation.
Inflammatory and explosive substances in a solid, liquid or gas form are excluded from carriage. To reach the vehicle during the voyage is possible only if permitted by a responsible person.
PAYMENT ON BOARD
All payments on board the ship are in convertible currency, American Express, Diners and Visa.
Shipowner limits liability for loss of life or personal injury in the amounts ruled by the Maritime Law of Croatia. Shipowner is responsible for loss or damage of documents, manuscripts, money and valuables; if they are deposited in the vessel's safe (and ascertained by the receipt).
TRANSPORT OF DOGS AND OTHER PETS
Transport of animals is forbidden, unless pets (dogs, cats and birds). Owners of dogs and other pets are obliged to have valid veterinary certificate. Dogs must be provided with muzzle (except guide dogs of a sightless person) and must be held on leash, cats in boxes and birds in cages. It is forbidden to take pets in closed spaces assigned for passengers (i.e. cafe’ bar, restaurants, toilette, reclining seat area). Dogs are allowed in cabins only when the cabin is booked as a whole unit and not by berth.
Transport of pets is free of charge and their nourishment is at the charge of the owners.
Only guide dogs of sightless persons can be taken in all places assigned for passengers. JADROLINIJA RESERVES THE RIGHT TO APPLY BUNKER SURCHARGE DUE INCREASE OF FUEL COSTS.